Design leader who gets things done at scale with common sense
I turn ambiguity into clarity, empower teams to thoughtfully design and ship high impact products at scale. I define strategy at the intersection of product, design, and business. At Clover, I led a Design team that created experiences for 850K merchants and enabled payment processing $313B GPV annually on more than 1 million payment touch points. I built successful relationships with SAP’s illustrious clients such as Nestlé and Red Bull, designing their accounting and marketing planning tools respectively, deployed to 89 countries.
Clover Experience Frameworks
As Clover grew, its ecosystem became a collection of disjointed and inconsistent experiences. I advocated for and spearheaded the creation of the POS Framework to identify and strengthen the core experience, tailor tasks to specific needs, and maintain consistency where it make sense.
As a result, Clover experience feels familiar across its point-of-sale devices, mobile apps, and web — reducing training time for new staff. The engineering team adopted the similar approach in their implementations, saving time and improving code hygiene.
75%
Less implementation time
$250K
Cost saving
Point-of-Sale app for Phones and Tablets
POS devices can be expensive, but merchants need processing transactions fast. Clover Go is a low-cost mobile POS that lets them take payments without hardware. I successfully convinced the leaderships to expand the app to tablets to counter pandemic device shortages and shipping delays. I showed that the mobile app’s design system could be adapted for Clover devices to create a unified experience.
transaction volume
20%
app downloads
18.5%
Conversational User Experience for Enterprise
Way before the current AI revolution, my team pioneered the governance of digital assistant in its infancy. Various internal teams within SAP developed its own version of digital assistant, resulting in fast inconsistency. I drove alignment amongst them to developed a set of flexible and extensible building blocks to create digital assistant.
As a results, each team still has flexibility to create its own agent with consistent governance in its dialog model, personality, behaviors, and interface. The first pilot was an HR agent that made it easier for employees to find information about their employment benefits.
How I Lead
I create sustainable design organizations that can scale and evolve with the business, provide safe space for professional development through mentorship, continuous feedback, and clear expectations.
Enable teams to do their best.
I encourage myself and others to continuously ask questions and find out new information, be it for professional or personal life. I believe in iterations of minds and opinions based on new knowledge.
Be curious and adaptable.
Turn vision into actions and execution at scale.
Vision is only as good as its realization. I define North Star and turn it into a comprehensive plan to execute. I cultivate partners across organizations to advance the vision together, collaborate, and invest in making it real.
Focus on the ecosystem and the seams.
It’s easy to create features, it’s harder to connect the seams and build an ecosystem. Always start with the latter.
The most important of all, I believe everyone has something to teach to and to learn from each other. I thrive on mentoring teams, observing others’ needs, and finding ways to elevate others.